Refund Policy for Crust & Charms Pizzeria
Welcome to the Refund Policy page for Crust & Charms Pizzeria. At our pizzeria, we are committed to ensuring that our customers are completely satisfied with their orders. However, we understand that sometimes things do not go as planned. This policy outlines the conditions under which refunds can be made.
Order Cancellations
If you wish to cancel your order, you may do so within 10 minutes of placing it. To cancel, please contact us immediately at +39 06 1234 5678. If your order has not been prepared, we will cancel it and issue a full refund in the original form of payment.
Quality Issues
Our goal is to provide high-quality, delicious pizza to all our customers. If you are not satisfied with the quality of the pizza delivered, please contact us within 2 hours of receipt. Upon review, we may offer a replacement or a refund in the form of store credit or a refund to your original payment method. We may require photographic evidence of the issue to process a refund or replacement.
Incorrect Orders
If you receive a pizza that is different from what you ordered, please let us know within 2 hours of receiving your order. We will ensure that the correct pizza is delivered to you as quickly as possible or issue a refund or store credit.
Non-Delivery
If your pizza does not arrive within a reasonable delivery time frame (varies by location), please contact us. We will investigate the matter and, if it is confirmed that the delivery was not made due to our error, we will offer a full refund or a voucher for a future order.
Late Delivery
If the delivery is late and it's our fault, you may be entitled to a discount on your next purchase. Each case will be evaluated independently. Lateness due to adverse weather conditions or traffic incidents may not be eligible for a discount.
Refund Method
Refunds are processed using the original payment method. If the original payment method is unavailable, we will refund you with a store credit of equal value. Please note that it may take up to 10 business days for a refund to appear on your statement, depending on your bank or payment provider.
How to Request a Refund
To request a refund, please contact us at +39 06 1234 5678. Provide us with your order details, including the order number, and explain the reason for the refund request.
Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
- Phone: +39 06 1234 5678
- Address: Via Margherita, 12, Roma, 00184, Italy
We advise our customers to review this Refund Policy when placing an order to ensure they are fully informed about their rights regarding refunds. This policy is subject to change without notice and was last updated on January 1, 2023.
Your satisfaction is our top priority at Crust & Charms Pizzeria, and we thank you for choosing us to serve you.